Privacy and cookies policy

This website is operated by Brook Young People (Brook), a company limited by guarantee registered in England and Wales (registered company no: 2466940) and a registered charity (registered charity no: 703015).

If you have any questions about the content of this policy you can contact us at:

Brook, 81 London Road, Liverpool L3 8JA

0151 2074000 ext 206

The information we collect

This website does not collect any personal data. However, other sites that we link to may collect data from you. Those websites have their own privacy policies and we encourage you to look at those policies or contact the website operators directly to understand how your personal information is used. When you access any other website through a link on this website you understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites.


The Brook website collects user data when you complete an online form to sign up to their newsletter, apply to become a volunteer, take part in an event, download resources, make a donation, book education, training or consultancy services, or register with Brook Learn. It also uses cookies.

Read the full Brook privacy policy


The SH:24 website collects user data to process orders of STI test kits, treatment and contraceptives through the site. It also uses cookies. You can find out how SH:24 collects, stores and processes your data by reading their privacy policy.

Read the full SH:24 privacy policy

Read the full SH:24 cookies policy

DrDoctor online appointment booking

Brook Blackburn uses the DrDoctor appointment booking platform to offer online appointment booking for certain services.

We have worked closely with DrDoctor to make sure that your personal data is collected, held and managed securely and in line with UK General Data Protection Regulation (UK GDPR). The information you provide through the DrDoctor platform will only be used for the purposes of booking and managing your appointment.

More information about how DrDoctor collect, store and manage your data securely is available at

Your privacy when visiting our services

At Brook we offer a confidential service. This means that we do not talk about your visit to anyone outside Brook without your permission unless you or someone else is in serious danger. If you have any worries or questions about confidentiality, don't hesitate to ask us.

Read more information about your rights and privacy when visiting our services.

At Brook we have a Caldicott Guardian, this is a senior staff member responsible for protecting the confidentiality of people's health and care information and making sure it is used properly. If you need to contact the Caldicott Guardian please email

Read general information about your rights when visiting other sexual health services.

Requests for health related support and information

We are unable to provide individual health and wellbeing support or referrals via this website. Please do not send us your personal details and/or sensitive data about yourself or your health. If you require immediate or urgent support, please view the urgent help section on Brook's contact us page or find a service.

Contacting us

If you contact us (by any method) about the website or to ask questions regarding our services, we may keep a record of that correspondence and use your contact details to reply to you. Communications relating to the website may be sent to you from us by email. Please note, email is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

Making a complaint

If you have comments or questions about our privacy policy, any concerns or a complaint regarding our collection and use of your data or a possible breach of your privacy, please send them to referencing the Brook Blackburn website. Alternatively, you can write to us at the address at the top of this page. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Updating this privacy policy

We keep our privacy policy under regular review. This policy was last updated on 27/09/2021.

Cookies policy

This website uses cookies.

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (e.g. Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags").

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won't work properly

Find out more about cookies and their impact on you and your browsing.

The cookies we use

  1. Google Analytics (_ga) Duration: 2 years
  2. Google Analytics (_gat) Duration: session
  3. Google Analytics (_gid) Duration: session
  4. Google Analytics (collect) Duration: session

Google Analytics are used widely by websites to collect information about how website visitors use a site, including type of device used and pages accessed. We will use Google Analytics cookies to collect information about how users use the website and to improve the website. Google Analytics collect information in an anonymous form and will not allow us to identify you or collect any personal information about you. Google Analytics does not track your internet activity after leaving the website.

Managing cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. Find out how to enable cookies in your browser.

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended. Another option is Do Not Track, a technology and policy proposal that enables users to opt out of tracking by websites they do not visit, including analytics services, advertising networks, and social platforms. Set up Do Not Track.

Opt out of being tracked by Google Analytics across all websites.